Click on a desired question to be brought to the answer!
1. When will I receive my manual after I buy it?
2. Can I find these manuals online for free?
3. How large are the files and how will the download work?
4. How will I open the PDF manual?
5. Can I have the manual shipped to me?
6. Can I have the repair manual printed out and sent to me?
7. How can I pay for the service manual?
8. How will I be able to browse through the manual?
9. Are your service manuals printed by the manufacturer of the vehicle or by an aftermarket company like Clymer or Haynes?
10. Is the manual mine forever?
11. Can the manual do any harm to my computer?
12. What if I am not happy with the manual?
13. Is this file compatible across all platforms?
14. What is the best way to contact you with any questions, comments, or concerns I might have?
When will I receive my manual after I buy it?
After purchase, your service manual will be emailed to the address you supplied usually within about 6 hours. Just to be safe, we have listed the processing time as 24 hours. You will never have to wait longer than this.
Can I find these manuals online for free?
Some sites may offer much lower quality manuals for no charge. These sites may contain malicious files that can do damage to your computer. And most of the time, end up not even having the manual they claim to.
How large are the files and how will the download work?
The PDF files vary from 5MB to a maximum of about 400MB. The email you receive will contain a link that will redirect you to a file sharing called Sendspace. This link will automatically start the download for your desired manual.
How will I open the PDF manual?
All of our manuals are PDF files that will open with Adobe reader. 95% of computers come with this program already installed. If your computer does not have this software, it can be downloaded for free at: http://get.adobe.com/reader/
Can I have the manual shipped to me?
If you would rather have the manual uploaded to a DVD and shipped to your house, please pay the extra $5 for shipping upon checkout. These DVDs will always be shipped out the next business day after purchase. They will be packaged in a DVD sleeve and labeled with the model of your vehicle.
Can I have the repair manual printed out and sent to me?
We apologize but we only offer digital manuals. Upon receiving the manual you may print out the entire thing or only your desired pages.
How can I pay for the service manual?
We accept all major brands of credit and debit cards. We also accept Paypal as a method of payment.
How will I be able to browse through the manual?
Almost all of our manuals contain a very easy to follow index. In the case that you have purchased a manual without an index, all manuals are fully searchable. This means that holding Ctrl and pressing “F” will open a search function in Adobe Reader, you can then search the entire manual for any specified word or phrase.
Are your service manuals printed by the manufacturer of the vehicle or by an aftermarket company like Clymer or Haynes?
Our manuals are all OEM factory service manuals; they have been written and printed by the original manufacturer of the vehicle itself.
Is the manual mine forever?
Yes, once you have received the email with the link, do not delete it. This file will be downloadable as many times as you like with no time limit. We recommend that after opening, you save the file somewhere on your computer you will remember.
Can the manual do any harm to my computer?
No, there is absolutely no chance that one of our PDF manuals will cause any harm to your computer. If in the occasion that virus software tells you the file MAY contain a virus, I can assure you that it doesn't.
What if I am not happy with the manual?
If for any reason you aren’t satisfied with your manual please do not hesitate to contact us telling us how to improve your experience. If we can’t we will offer you a full money back guarantee. At John’s Manuals there is no such thing as an unhappy customer!
Is this file compatible across all platforms?
Yes, most of our manuals will work across every operating system, mobile or tablet. If you encounter any compatibility issues please let us know and we will do our best to optimize the file for you.
What is the best way to contact you with any questions, comments, or concerns I might have?
To get in touch with us please email john.purcell@live.ca, and expect a response back within a few hours.